Refund policy

Return & Refund Policy

Last updated: 24 September 2026

At ONIKAGE, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received a damaged or defective product.
  • You received the wrong product, size, color, or design.
  • Your order is incomplete or missing an item.
  • The product received is significantly different from what was ordered.

To be eligible for a return, the product must be unused, unwashed and in its original condition, with all original tags, packaging and accessories intact.

2. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used, washed, altered or damaged after delivery.
  • Products without original tags or packaging.
  • Products damaged due to improper use or care.
  • Products returned after the applicable return period.

3. How to Request a Return

To request a return, contact us at:

Email: [dy2690622@gmail.com]
WhatsApp: [7905179147]

Please provide:

  • Order number
  • Reason for return
  • Clear photographs/video of the product and packaging
  • Any other information required to verify the issue

For damaged or incorrect products, please contact us as soon as possible after delivery.

4. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If your return is approved, the eligible refund will be processed through the original payment method or another suitable method, depending on the payment option used for the order.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

5. Return Shipping

If the return is due to a damaged, defective, incorrect, or incomplete product, ONIKAGE may arrange or reimburse the applicable return shipping cost, subject to verification.

For other reasons, return shipping charges may be borne by the customer where applicable.

6. Exchange

If you receive a defective, damaged, or incorrect product, we may offer a replacement subject to product availability.

If the requested replacement is unavailable, an eligible refund may be provided.

7. Cancellation

Orders can be cancelled only before they have been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the applicable return process will apply.

8. Refund Delays

If you have not received your approved refund within the expected processing time, please contact us at [dy26906222@gmail.com] with your order number.

9. Contact Us

For any return or refund-related questions, please contact:

ONIKAGE
Email: [dy2690622@gmail.com]
WhatsApp: [7905179147]
Address: [CHAUK PANI, FATEHPUR 212601]