Shipping Policy

Last Updated: September 25, 2026

At ONIKAGE, we aim to deliver your order safely and on time. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Locations

We currently offer shipping across India to serviceable PIN codes.

Availability of delivery may depend on the location and courier serviceability.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation and payment.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays or periods of high order volume, processing may take slightly longer.

3. Delivery Time

After your order has been dispatched, estimated delivery times are generally:

• Metro and major cities: 2–5 business days

• Other locations: 3–7 business days

• Remote areas: Delivery may take additional time depending on courier serviceability.

These are estimated delivery times and are not guaranteed. Actual delivery time may vary depending on the destination, courier partner, weather, public holidays and other logistical conditions.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on:

• Delivery location

• Order weight and dimensions

• Number of products

• Shipping service selected

From time to time, ONIKAGE may offer free shipping or promotional shipping offers.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information.

You can use the tracking information to check the current status of your shipment.

Please allow some time for the tracking information to become active after the parcel has been handed over to the courier.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts.

Please ensure that your phone number is active and that someone is available to receive the order at the provided delivery address.

If an order cannot be delivered because of an incorrect address, unavailable recipient, unreachable phone number or repeated failed delivery attempts, the parcel may be returned to us.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information, including:

• Full name

• Complete address

• PIN code

• Active mobile number

ONIKAGE is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Delayed or Lost Shipments

Although we work with reliable courier partners, occasional delays may occur due to circumstances beyond our control, including:

• Weather conditions

• Natural events

• Public holidays

• Transportation disruptions

• Operational issues

• Incorrect address information

• Remote-area delivery restrictions

If your shipment appears to be significantly delayed or lost, please contact us at dy2690622@gmail.com with your order details so that we can assist you.

9. Damaged Package

If you receive a package that appears visibly damaged, please contact ONIKAGE as soon as possible.

For damaged, defective or incorrect products, please refer to our Return & Refund Policy for the applicable process and eligibility requirements.

Where appropriate, we may request photographs or other information to investigate the issue with our courier partner.

10. Cash on Delivery

Cash on Delivery (COD), if available, will be shown as a payment option during checkout.

COD availability may vary depending on the delivery location, order value and courier serviceability.

11. International Shipping

At present, ONIKAGE primarily ships within India.

International shipping may be offered in the future. If international shipping becomes available, applicable shipping charges, customs duties, taxes and delivery conditions will be communicated at checkout or through the relevant shipping policy.

12. Contact Us

If you have questions about your order or shipping, please contact us:

ONIKAGE
India
Email: dy2690622@gmail.com
Phone/WhatsApp: 7905179147

We will do our best to assist you with your shipment.

Failed Delivery Outcomes

If a delivery cannot be completed because the recipient is unavailable, the address or PIN code is incorrect, the phone number is unreachable, or the courier is unable to complete the required delivery attempts, the shipment may be returned to ONIKAGE.

If the package is returned to us:

• We may contact you to confirm the correct delivery details.

• A re-delivery may be arranged where available.

• Additional shipping charges may apply for re-delivery if the failed delivery was caused by incorrect or incomplete information provided by the customer or repeated unsuccessful delivery attempts.

• If re-delivery is not possible, the order may be cancelled and any applicable refund will be processed according to our Return & Refund Policy.

• Any applicable non-refundable shipping or return-to-origin charges may be deducted from the refund where permitted by applicable law and the terms communicated at the time of purchase.

Customers are encouraged to keep their phone number active and ensure someone is available to receive the shipment.

Delivery Exceptions

Delivery times are estimates and may be affected by circumstances beyond ONIKAGE’s control. This may include severe weather, natural disasters, strikes, public holidays, courier disruptions, transportation delays, incorrect or incomplete addresses, remote-area restrictions, or other unforeseen events.

If your order is delayed beyond the estimated delivery window, please contact us at dy2690622@gmail.com with your order number. We will work with the courier partner to check the shipment status and provide you with an update.

ONIKAGE cannot guarantee delivery by a specific date unless a guaranteed delivery service has been expressly offered at checkout.